Returns - no questions asked!
If you are not satisfied with your purchase of a product, we provide a 7 Days Return Policy. This means that if for any reason you should wish to return a product(s) bought from us, you are totally free to do so. Provided that the return met the following conditions, we will give you a full refund of the returned product no questions asked!
All products returned MUST be 100% complete and contain ALL original manufacturer boxes and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. All products returned for credit must be in pristine, unopened condition with all seals intact. Opened, damaged or soiled product will not be accepted.
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Products returned as unwanted (within 7 days of purchase).
If you are a consumer you have the right, in addition to your other rights, to cancel the contract (other than for video, audio or software products which have been unsealed by you) and receive a refund. However, we will only accept unwanted AV products for refund within 7 days of delivery, provided that the goods are complete with all relevant packaging in an unused and re-saleable condition. You must inform us in writing of your desire to cancel within seven working days starting on the day after the day the goods are delivered to you. You must return the goods to us at your cost and we advise you to ensure the goods are adequately insured during any return journey.
Unwanted items returned for refund or exchange, for whatever reason, will be subject to a re-stocking charge of 15% of the purchase value. Items returned as faulty but found to have no fault will incur a handling and testing charge of 20% of the purchase value.
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Products returned as faulty (within 28 days of purchase only).
Any product returned as faulty within the first 28 days of purchase must be assessed by the manufacturer to confirm that fault. This process can take up to 72 hours from collection of the product. Should a fault be confirmed then we will be happy to offer a full refund or replacement of the product.
If original packaging is not used for the return of the product, the Seller will not be responsible for any damage caused during transit. Additionally, the Seller will make a charge for supplying new packaging material. Proof of dispatch must be retained until safe receipt is acknowledged by the Seller.
All original packaging must be retained for returns/refund/warranty purposes. Charges for replacement packaging are available on request. In the instance that the goods are returned for refund/replacement the packaging must not be defaced.
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Products found faulty (after 28 days of purchase).
All our products are covered by a 12 month manufacturer's warranty which means that any faults will be repaired by the manufacturer within 10 days of collection dependent on parts and availability.
Please contact the manufacturer of your product directly to confirm any faults or arrange any necessary repairs, however, should you require any assistance from us we are more than happy to assist.
If original packaging is not used for the return of the product, the Seller will not be responsible for any damage caused during transit. Additionally, the Seller will make a charge for supplying new packaging material. Proof of dispatch must be retained until safe receipt is acknowledged by the Seller.
All original packaging must be retained for returns/refund/warranty purposes. Charges for replacement packaging are available on request. In the instance that the goods are returned for refund/replacement the packaging must not be defaced.
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Important information:
Please be advised that tvs2go will not cover any postage costs for returned products. These costs must be covered in full by the purchaser.
All returned products require a returns authorization number. This must be requested from Laptop Sales (UK) Ltd and displayed on the outside of the package prior to return, however the product/packaging must not be written on directly or defaced in any way.
Refunds are processed at our discretion; please allow 28 days for funds to be received, we are not responsible for any chargers incurred by the buyer during this period.
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