Customer Service FAQ's

Welcome to the tvs2go Customer Services pages.

We may be able to save you time by providing the answers you need from these pages.
If you would like to contact Customer Services directly you can reach us by any of the options shown below:

Tel: 0870 401 5066
Email: customerservices@laptopsalesltd.co.uk

tvs2go Customer Services are here to help you between 9am - 6pm Monday to Friday and 10am - 4pm Saturday (excluding bank holidays).

• When will I receive my invoice?
• Who do I contact for product support?
• Who can sign for my delivery?
• Where can I have my goods delivered to?
• How do I track my delivery?

When will I receive my invoice?

Your invoice will follow 2-5 working days from receipt of your order.

Top

Who do I contact for product support?

All customers who have purchased a TV will receive 28 days of free product support.
This is a 24/7-365 helpline. You simply need to call Repair-line on 0871 222 3961 (low call rate).
Please ensure you can provide your name, postcode and Laptop Sales (UK) Ltd Invoice number
Additional Repair-line subscriptions can be purchased on request through Laptop Sales (UK) Ltd.

Top

Who can sign for my delivery?

All packages dispatched directly from Laptop Sales (UK) Ltd are marked on a consignee only status, however, this can vary slightly dependent on stock availability.
Consignee only is our preferred company policy to ensure maximum security for your delivery.

Top

Where can I have my goods delivered to?

Products purchased by a credit or debit card we can only delivery to the card holder's address or the card holders work address for security reasons.
Products purchased via bank transfer can be delivered to any confirmed delivery address.
Products purchased on a finance agreement can only be delivered to the application address as stipulated by the finance company (Able2Buy).

Top

How do I track my delivery?

It is possible for a large number of our dispatches to be tracked online, however, some of our deliveries are made direct from our supplier and these cannot be viewed on our website so please do not be alarmed if yours does not appear. This is a new feature to our website and is still currently under construction.
If you have goods out on a Next Day Delivery and they are due to be with you today then deliveries can be made right up until 6pm. Please only contact us if your delivery has not arrived at this point.
Unfortunately we are unable to provide any information on what time your delivery will arrive for a standard next day service, however if you are placing a new order it is possible to arrange a chargeable timed delivery to suit you.

Top